Deliveries are usually sent out by Royal Mail 1st class, Special delivery or by courier for higher value parcels, all parcels are sent
fully insured. We aim to dispatch all orders within 2 to 3 working days although usually your order will be despatched on the same
day if received before midday. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank
Holidays and the Christmas period. We will endeavour to despatch all paid orders prior to or on the last postal day on such occasions.
However, we will contact you by email if we are aware of this prior to dispatch.
Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items. Please be aware the any items returned as 'unwanted' rather than faulty may be subject to a re-stocking fee.
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.
We will email you when your order has been despatched, but additionally you can track the status of your order by logging into your members area and clicking on 'Orders'. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below:
- Pending - Your order has been successfully placed and is awaiting payment.
- Processing - The payment for your order has been received and your order is being processed ready to be despatch.
- Despatched - Your order has been despatched and should be with you within the next two working days.
- Cancelled - Either payment for your order has not been received within a reasonable time and it has now been cancelled
by us, or you have informed us that you no longer wish to continue with your order.